Playback
Playback moves through recorded video. Most review happens here rather than on live streams.
Getting to a moment
Three routes, in order of how often they are the right one:
- From the data. Follow a detection, transaction or alert to its footage. eConnect opens the right camera at the right time, which is faster and less error-prone than finding both yourself. This depends on associations.
- From a live view. Switch to playback and scrub back.
- From the device tree. Open the camera, then navigate to the time.
The first is worth building the habit for. Working from the event to the video means the timestamp comes from the record rather than from somebody's memory.
The video buffer
When opening video from an event, playback starts a little before the moment, so you see what led up to it rather than arriving mid-incident.
How far back is your own preference — see Your Profile. A few seconds is usually what makes an incident interpretable.
Moving through footage
The playhead scrubs, and the transport controls step through frames. Set start from playhead and Set end from playhead mark a section, which is how an export is defined.
Mark the section as you find it rather than noting times and re-navigating later.
The order associations open in
A camera's associated data panels appear in the priority order configured for those associations, and the first one opens by default. So the association that matters most on a given camera is the one you land on rather than whichever was set up first.
If the wrong panel keeps opening, that order is the thing to change — see Associations — rather than closing the panel every time.
Several cameras together
With Keep players in sync on, every player in a grid moves together, so you see one moment from several angles. That is usually what you want when following somebody through a property.
Zooming into a tile
Scroll on a playback tile to zoom, then drag to pan around the enlarged picture. The zoom is digital — it enlarges the recorded pixels rather than asking the camera for more detail — so it clarifies where something happened rather than revealing what a plate said.
It is the quickest way to follow a detail through a sequence without opening the clip in another tool.
When playback fails
A failed stream is retried once, and resumes at the time you were watching rather than at live or at the start. One retry, not a loop: if it fails again the tile says so and waits for you, instead of hammering a recorder that is already struggling.
Opening an event from a dialog seeks to the event time before it plays, so you no longer catch a second of live video first.
Gaps in recording
Video exists only where the recorder kept it. Retention periods, motion-triggered recording and recorder faults all produce gaps, and a gap looks much like a camera problem.
Before concluding footage was lost, check whether other cameras have footage for the same period. That distinguishes a retention boundary from a fault in seconds.
Keeping what you found
Video you have reviewed is exported to keep, and belongs in a case rather than a downloads folder. The path you took is already in your Workspace.
Audit record
What eConnect writes to the audit trail for the actions on this page.
CAMERA '{camera name}' PLAYBACK @ '{local start time}'
CAMERA '{camera name}' REVIEWED FOR {elapsed}