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Welcome

Welcome to the eConnect User Guides, your go-to resource for learning how to effectively use the products developed by eConnect. These guides are designed for users who need help operating our various software systems and understanding the features that eConnect has to offer.

As we continue transitioning our documents into this portal, you'll find user manuals, product tutorials, and how-to instructions. If there's a specific product you need documentation for but don't see listed yet, please submit a support request, and we’ll prioritize getting it added.

Available User Guides​

Below, you’ll find sections dedicated to specific products we’ve created. Each guide is tailored to help you understand and use the functionality of our systems, ensuring you get the most out of eConnect.

eConnect (Windows App)​

The eConnect Windows application is found in most security and surveillance rooms across the country. It's a powerful tool used to monitor and track activity within high-security environments such as casinos, retail stores, and corporate offices.

This guide covers:

  • How to navigate the interface
  • How to configure and customize the surveillance settings
  • Best practices for monitoring activities in real-time
  • How to manage alerts and flagged incidents
  • Reporting and data management features

For more detailed instructions on using the eConnect Windows Application, please explore the full eConnect User Guide.

IdentitiesDb (Web App)​

Identities is a web-based interface for managing Face Identities, designed for facial recognition systems that are face-centric. It allows you to manage identities across multiple isolated systems using a simple web interface. This product supports:

  • Managing individual Face Identities
  • Pub/Sub features for sharing identity data between isolated systems
  • Tagging, categorizing, and organizing identities based on business needs
  • Synchronizing and sharing identity data across multiple facial recognition endpoints

For a deeper dive into Identities and its features, please visit the full Identities User Guide.

VMS Integrations​

eConnect is working to integration with major VMS platforms. We will be adding the information into these sections.

VMS Integrations

Need Documentation on Another Product?​

We are continually working to migrate and update our user guides. If you need documentation for a product that is not currently listed, please submit a support request. We will work to get the relevant user guide added as soon as possible.

To submit a request, please contact us via the information below.

Support Resources​

For additional help, troubleshooting, or technical assistance, please visit our Support Resources page.

Contact Us​

If you need immediate assistance or have any questions about our products, feel free to contact us:

Thank you for using eConnect products. We are committed to helping you make the most of our systems and ensuring your operations run smoothly!