Working Across Monitors
Most eConnect work is comparison: this camera against that transaction, this subject against that detection. Two screens make that easier than any amount of switching does.
An arrangement that works
A layout most operators settle on:
| Screen | What goes on it |
|---|---|
| Main | The grid or search you are working through, with the Workspace panel open |
| Second | Cameras, or the record you are comparing against |
| Third, if you have one | Ace, detached |
The main window keeps navigation and the Workspace so your place in the enquiry stays visible. The second holds whatever you are looking at rather than working through.
Detaching the assistant
Ace occupies the right-hand edge when attached, and that edge is shared with the Workspace — only one can be open at a time. Detaching the assistant into its own window resolves that: a detached chat takes no layout space in the main window, so the Workspace can stay open alongside it.
On a multi-monitor setup, detach the assistant by default. See Sessions and History.
Video on a second screen
Cameras are the usual candidate for the second monitor, either as a pop-out video grid or as a dashboard of camera widgets shown full screen.
Bear in mind that live and recorded playback need the desktop client. In a browser, cameras are refreshing stills — fine for keeping an eye on a location, not for reviewing footage. See Using eConnect in a Browser.
Keeping an arrangement
Pop-out positions are handled by the operating system, so windows generally reopen where you left them. What eConnect remembers is the content: the Workspace tree, panel widths and your view settings all come back.
To reproduce a working arrangement quickly, star the views you keep returning to. Opening them from Favorites into pop-outs rebuilds a layout faster than navigating to each one — and because favorites follow your account, the same arrangement is a few clicks away at any desk.
Wall displays and shared screens
For a screen nobody is sitting at, use a dashboard rather than a set of pop-outs — it needs no interaction and refreshes itself. See Dashboards.
Alerts offer presentation modes suited to a shared screen, and per-user preferences decide whether popups appear at all. On an unattended display, turn popups off so nothing waits for a click nobody is there to give. See Alert Preferences.
A wall display signed in as a real user is subject to the same idle timeout as anybody else, and watching video does not count as activity. For a permanent display, ask your administrator about a user group with no timeout — see Session Timeout and Signing Out.