Player Appraisal
An appraisal records an assessment of a player — a judgement, attributed and dated, rather than something somebody remembers.
Why record one
Views about players get formed constantly and written down rarely. An appraisal turns "we think this player is worth watching" into a record with a name and a date against it.
That matters in both directions: it lets a colleague on the next shift act on the assessment, and it means a decision affecting a customer can be accounted for later.
Making one
Appraise a player from their activity — usually from a rating or a bet session, because that is where you formed the view.
The appraisal records the player, the game, and your assessment.
Writing a useful one
Write what you observed and what you concluded, separately. The observation is checkable; the conclusion is your judgement, and a reader needs to know which is which.
Bet spread widened sharply after the shoe change, three times previous average. Consistent with counting. Recommend monitoring, not action.
Not "suspicious player" — which tells the next reader nothing they can act on or disagree with.
It is on the record
The appraisal is audited with the player and the game, so it is attributable to you and dated.
Write it accordingly: as something a supervisor, a regulator or the player's own complaint might later cause to be read.
Appraisals and cases
An appraisal is a judgement about a player. Where it becomes an incident, open a case — that is where evidence, media and the account of what was done belong.
Faces
Where face recognition is configured, an appraisal can reach the subject behind the player, and so their history across the whole property rather than only the gaming floor.
Requirements
Player appraisal depends on the corresponding capability being enabled for your installation.
Audit record
What eConnect writes to the audit trail for the actions on this page.
PLAYER APPRAISAL FOR '{name with id}' ON GAME '{name}'