The Alert Tray and Bell
The bell in the title bar carries a count of alerts waiting for you. Selecting it opens the alert tray on the right-hand edge, listing them newest first.
Reading a card at a glance
Each alert is a card, and the layout is consistent so you can triage without reading carefully:
| Element | What it tells you |
|---|---|
| Severity | Colour-coded and labelled, so priority reads at a glance |
| Time | How long ago, and the exact timestamp |
| Detected image | What the camera saw |
| Reference image | The enrolled photo it matched, for comparison |
| Name and tags | Who it is, and why they are of interest |
| Detector | Which camera or detector raised it |
For recognition alerts, the detected and reference images sit side by side deliberately. Comparing them is the first thing to do and the layout is built for it.
Where an alert has several images, they are paged — N of M — so you can look at each rather than judging from the first.
Acting from the card
The controls on a card are covered in Acknowledging and Ignoring and Auto-Follow. In short: Acknowledge to take it, Ignore to dismiss it, Review data to open the record, and the follow control to jump to cameras.
Ask AI about this image opens the assistant with the detection attached, which is the fastest route to "do we know this person?" when the match is uncertain.
Handling a burst
When several alerts arrive together:
- Ignore all / Disregard All clears them in one action
- Clear all empties the tray
- Show all expands a collapsed group
Use bulk actions honestly. Clearing a burst you have not looked at is recorded exactly as clearing one you have, and a later review cannot tell the difference — except that nothing was acted on.
Alerts in pop-outs and the browser
Alerts arrive wherever you are working, including detached pop-out windows and the browser client. You do not need the main window in front of you to be told.
The tray and the other right-hand panels
The alert tray shares the right-hand edge with the Workspace and the attached AI chat. It opens over your work when something needs attention and can be collapsed again once dealt with.
Popups
Out of the box, a new alert arrives as a popup in the corner of your screen rather than by opening the tray. On the desktop client that is a real window, always on top and never stealing focus, on whichever monitor you chose; in a browser it is a card in the corner of the page.
This is the default because the tray takes up layout width: opening it on every alert shifted the whole page sideways under people who were working. The corner popup announces the alert without moving anything.
The tray is still there, and still the place to go through what has accumulated. What changed is that it no longer opens itself.
Popups appear whether or not the application window is minimised, which is the point of them on a desk where eConnect is not the window you are looking at.
Where the corner popup is wrong — an unattended machine, a wall display, or a job where the running list matters more than each arrival — change Presentation mode to the alerts panel or the top bar dropdown. See Alert Preferences.
When the bell shows nothing
An empty bell means no open alerts — either none were raised, or they have all been closed. If you expected alerts and see none, check whether alerts are muted (Muting Alerts) before assuming a rule is not firing.