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eConnect Alerts Mobile App User Guide

Welcome to eConnect Alerts! This guide will help you get started and make the most of the app's real-time alerting features for your eConnect facial recognition system.

Getting Started​

Installation​

iOS (Apple App Store)​

  1. Open the App Store on your iPhone or iPad
  2. Search for "eConnect Alerts"
  3. Tap "Get" to download and install
  4. Open the app once installation is complete

Android (Google Play Store)​

  1. Open Google Play Store on your Android device
  2. Search for "eConnect Alerts"
  3. Tap "Install" to download and install
  4. Open the app once installation is complete

Login & Setup​

  1. Login: Enter your eConnect credentials on the login screen
  2. Network Check: If you have trouble logging in, check your network connection or contact your administrator
  3. Permissions: Allow push notifications when prompted to receive real-time alerts

Main Screens & Navigation​

Alerts Incoming​

Your primary screen for monitoring real-time activity:

  • View new alerts as they arrive in real time
  • See facial recognition detections instantly
  • Tap any alert to open detailed information

eConnect Alerts View

Alerts Flagged​

Manage important alerts that need attention:

  • Create quick links to share outside the app or email the alert

Alert Sharing

Find historical information quickly:

  • Search for past alerts by keyword, date, or status
  • Filter results to find specific events
  • Review detection history and patterns

Tools Screen​

App configuration and settings:

  • Access app tools and settings
  • Customize notification preferences
  • Manage account and display options

Working with Alerts​

Viewing Alert Details​

When you tap on any alert:

  1. Alert Information: See complete detection details
  2. Image Carousel: Swipe through detection images
  3. Workflow Logs: Review status updates and history
  4. Metadata: View confidence levels, timestamps, and location data

Face Alert Details

Alert Actions​

Take action on any alert:

  • Flag for Review: Mark important alerts for follow-up
  • Share Alert Link: Securely share alert details with expiration

Push Notifications​

Real-time Alerts​

  • Receive instant push notifications for new facial recognition events
  • Notifications appear even when the app is closed
  • Tap any notification to open the alert directly in the app

Notification Management​

  • Configure which types of alerts trigger notifications
  • Set priority levels for different detection types
  • Manage notification timing and frequency

App Features​

Theming & Accessibility​

  • Light/Dark Theme: Switch themes using the theme toggle button
  • Dynamic Font Scaling: Supports system font size preferences
  • Safe Area Layouts: Optimized for all device sizes and orientations
  • Accessibility: Full support for screen readers and accessibility features

Security & Performance​

  • Secure Authentication: Encrypted login and data transmission
  • Real-time Updates: Instant alert delivery and synchronization
  • Offline Capability: View cached alerts when connection is limited
  • Background Processing: Receive alerts even when app is backgrounded

Tips & Best Practices​

Efficient Alert Management​

  • Use Search: Quickly find past alerts using the search function
  • Flag Important Alerts: Mark critical detections for easy access later
  • Share Securely: Use the share link feature for secure alert details sharing
  • Regular Review: Check flagged alerts regularly to maintain workflow

Staying Organized​

  • Review and clear flagged alerts regularly
  • Use search filters to analyze detection patterns
  • Share important alerts with your security team
  • Keep the app updated for latest features and security

Troubleshooting​

Common Issues​

Alerts Not Updating​

Solution: Check your network connection and ensure the app has background refresh enabled

Login Problems​

Solution: Verify your credentials and network connection, or contact your administrator

Missing Notifications​

Solution: Check notification permissions in your device settings and app preferences

App Performance​

Solution: Restart the app or contact your support team for persistent issues

Getting Support​

  • Contact your system administrator for account or server issues
  • Check with your support team for technical problems
  • Ensure you have the latest app version installed

System Requirements​

iOS Requirements​

  • iOS 15.0 or later
  • Internet connection (Wi-Fi or cellular)

Android Requirements​

  • Android 7+ or later
  • Internet connection (Wi-Fi or cellular)
  • Google Play Services

Download the App​

iOS (iPhone/iPad)​

Download from App Store →

Android​

Download from Google Play →